Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, cancellations and refunds work for paid plans and credit packs of Discover Agents, provided by Omer Frank, a business registered in Israel (business registration no. 049801236), trading as Juicy Patterns, of Herzog 7, Givatayim, Israel (phone +972-52-4877650). It works together with our Terms of Service and Polar's Buyer Terms. Where they differ, you get whichever is better for you.

1. Merchant of Record

Our order process is handled by our authorised reseller Polar (Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA), the Merchant of Record for all purchases of Discover Agents. This means Polar, not Juicy Patterns, is the seller of record for your transaction and handles payment, billing, invoicing, and sales tax or VAT. Your purchase is also subject to Polar's Buyer Terms.

2. Our refund rule

• Your first payment for a plan: a full refund if you ask within 30 days, for any reason or none.
• A renewal charge (the next month or the next year): a full refund if you ask within 14 days of the charge.
• A credit pack: within 14 days of buying it, a full refund if you used none of its credits, or the unused part, worked out per credit. After that it is not refunded, but its credits last 24 months (Terms, section 8).
• After that: the payment is not refunded, but you can cancel at any time and keep the plan until the end of the period you paid for.
• If we pause, withdraw or close what you paid for during the alpha, or remove a paid feature and do not replace it: we refund the unused part of what you paid, worked out by day (Terms, sections 1 and 12).
• The founding offer: the same rule applies, and a refund refunds what you actually paid.

There is no cancellation fee. These are our promises, and they are on top of any right the law where you live gives you. If you live in Israel and buy as a consumer, the Consumer Protection Law gives you at least the right to cancel within 14 days of the purchase or of receiving its written details, whichever is later, and to end a subscription at any time; if you want it to end now rather than at the end of the period, email us and we end it within 3 business days and refund the unused part.

When a payment is refunded in full, the paid plan ends at once and your account moves to the Free plan.

3. Cancelling a subscription

You can cancel a subscription at any time, from your account settings or the billing portal linked in your purchase-confirmation email. Cancellation takes effect at the end of your current billing period: you keep access until then and are not charged again afterwards. You can also email us at omer@discoveragents.io and we will do it for you.

Everything you have made stays yours. When a paid plan ends, your boards, your research, your transcripts and the results you logged stay in your account, and you can still open them. Features and parts of a board that only a paid plan unlocks are locked again until you subscribe again. We do not delete anything because a plan ended.

4. How to request a refund

Because Polar is the Merchant of Record, refunds are issued through Polar. You can:

• Email us at omer@discoveragents.io from the address on your account, and we arrange it with Polar; or
• Reply to your Polar receipt, or ask through the billing portal in Settings, under Manage billing.

You do not need to give a reason.

5. Processing time

Once a refund is approved, it is issued to your original payment method, generally within 14 days. How long it then takes to appear depends on your bank or provider, card refunds typically 5-10 business days, PayPal typically 3-5 business days.

6. Refunds for technical problems

If a paid feature does not work as described and we cannot resolve it for you, contact us at omer@discoveragents.io. We want you satisfied and will work with you and Polar to make it right.

7. Chargebacks

If you do not recognise a charge or wish to dispute one, please contact us at omer@discoveragents.io before raising a chargeback with your bank. Chargebacks incur fees and delays, and we can almost always resolve the issue faster directly. A charge from us may appear on your statement under Polar's name, because Polar is the seller of record.

8. Free plans & anonymous use

Free plans and anonymous use involve no payment, and so there is nothing to refund. This policy applies only to paid plans.

9. Contact

Questions about payments, cancellations, or refunds? Contact us at omer@discoveragents.io, or see Polar's Buyer Terms.