Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, cancellations, and refunds work for paid plans of Discover Agents, operated by Juicy Patterns. It is aligned with the Paddle Checkout Buyer Terms so that every customer gets a consistent, predictable experience.

1. Merchant of Record

Our order process is handled by our online reseller Paddle.com (Paddle.com Market Ltd.), the Merchant of Record for all purchases of Discover Agents. This means Paddle, not Juicy Patterns, is the seller of record for your transaction and handles payment, billing, invoicing, sales tax/VAT, and order-related support. Your purchase is also subject to Paddle's Buyer Terms.

2. Your right to cancel (30-day money-back guarantee)

You can cancel your purchase and request a full refund within 30 days of the transaction, for any reason or none. This 30-day money-back guarantee is more generous than the 14-day cancellation right you also have under Paddle's Buyer Terms. For subscriptions, it applies to the initial purchase, not to subsequent automatic renewals.

3. Cancelling a subscription

You can cancel a subscription at any time. Cancellation takes effect at the end of your current billing period, you keep access until then and are not charged again afterwards. To cancel, use the link in your Paddle purchase-confirmation email, contact Paddle at paddle.net, or email us at omer@juicypatterns.com and we will help.

4. How to request a refund

Because Paddle is the Merchant of Record, refund requests are processed through Paddle. You can:

• Use the link in your Paddle order-confirmation email;
• Request it through Paddle's buyer support at paddle.net; or
• Email us at omer@juicypatterns.com and we will pass it to Paddle on your behalf.

5. Processing time

Once a refund is approved, it is issued to your original payment method, generally within 14 days. How long it then takes to appear depends on your bank or provider, card refunds typically 5–10 business days, PayPal typically 3–5 business days.

6. Refunds for technical problems

If a paid feature does not work as described and we cannot resolve it for you, contact us at omer@juicypatterns.com. We want you satisfied and will work with you and Paddle to make it right.

7. Chargebacks

If you do not recognise a charge or wish to dispute one, please contact us at omer@juicypatterns.com or Paddle before raising a chargeback with your bank, chargebacks incur fees and delays, and we can almost always resolve the issue faster directly.

8. Free plans & anonymous use

Free plans and anonymous use involve no payment, and so there is nothing to refund. This policy applies only to paid plans.

9. Contact

Questions about payments, cancellations, or refunds? Contact us at omer@juicypatterns.com, or see Paddle's Buyer Terms.